Treworgans Holiday Park

Strictly families and couples only

Terms and Conditions

Please read these conditions carefully. In making a booking you warrant that you are 21 years of age or over and have authority to accept and do accept on behalf of your party the terms and conditions set out.

Covid

Due to current government restrictions in place please note some facilities on site may be limited with restrictions and social distancing in place.

If the Government states that we are unable to open our site, during your holiday period, you will have the option to move your booking to a future date or receive a full refund less £25 admin/banking costs.

If the Government states that you are unable to take your holiday on the booked dates due to your home address being located in an area locked down or under tier restrictions for movement, you will have the option to move your booking to a future date or receive a full refund less £25 admin/banking costs.

Any holiday moved to an alternative date will be charged at the tariff rate in place for the amended dates. All changes are subject to availability.

We always recommend you purchase travel insurance when booking.

Booking and deposit Terms and Conditions

We offer two options:

Option 1. On booking, a 1/3 non-returnable (unless re-let) deposit is required followed by the final balance 4 weeks before arrival (final balance due, 8 weeks before, from 2022)

Option 2. On booking, your full balance due will be divided into equal monthly payments with the final payment being made 4 weeks before arrival. (Your non-returnable deposit will equate to a third of the holiday cost, unless re-let)

Payment options are Bank Transfer, Credit or Debit cards.

It is your responsibility to check the details of your booking confirmation are correct and notify us immediately of any discrepancies. The total number in your party must not exceed the capacity of the accommodation as advertised unless agreed with us first.

Parties of young adults, either all male, all female or mixed parties of more than 2 people are not accepted. We also reserve the right to refuse any booking.

On receiving confirmation of your booking by payment of a deposit from Treworgans Holiday Park, constitutes a contract between both parties and the customer will be liable for the balance of monies owing 4 weeks before arrival. (8 weeks before arrival from 2022)

Cancellations

Cancellations must be notified in writing or by email, using the same email address as listed for the booking.

You are reminded that you are legally responsible for the full amount of your booking and we advise you to take out cancellation insurance.

For cancellations of holidays due to be taken within 12 weeks you will be liable for the full cost. We will attempt to re-let your holiday and if achieved you will receive a refund less £25 administration costs. If we still have vacancies for your cancelled week a re-let will be harder to achieve and cannot be guaranteed.

Notifications received 12 weeks prior to your booking will result in a loss of deposit only. Should we re-let your holiday then a refund of the deposit less £25 admin costs will be made. All refunds will be refunded back to the original card or account from where paid. We shall not be held liable in the event of accommodation choice or other advertised facilities or amenities being unavailable due to circumstances beyond our control.

We will always endeavour not to change the date or cancel your booking, but in extreme exceptional circumstances this may be necessary. You will have the option to accept an alternative arrangement or a full refund. We do not pay compensation in circumstances beyond our control.

Booking Protect – Cancellation Scheme

During booking you will be offered the option to take out cancellation insurance with Booking Protect, a well-known company, we work in partnership with.

We strongly advise you take out cancellation insurance.

Check-in and Check-out

Check in times are given on your booking confirmation, check out is 10am on date of departure. We endeavour to have all accommodation ready for check in times stated, however, we cannot guarantee this time due to maintenance issues that arise and stringent sanitisation procedures that may mean your check-in time is delayed.

Bedding and Towels

Bedding is included with your booking. You will need to bring your own shower and beach towels. We are unable to supply bedding for cots.

Your Accommodation

All caravans are non-smoking, we have provided ashtrays outside on your decking and you must remain outside while smoking. Anyone caught smoking inside our caravans will have to pay a £200 cleaning and compensation fee. Our caravans are kept to a high standard and you must agree to take good care of the accommodation and leave it in a clean and tidy condition at the end of your holiday, should we be dissatisfied with the condition upon your departure, we may refuse to take a booking from you again. You agree to pay for any losses or damages to the caravan, caused by you or your party (reasonable wear and tear excluded). Lost keys must be replaced or a charge of £25 will be required. Ball games are not permitted around any area of the park containing accommodation or vehicles, a football field is provided. For the convenience of our guests, we reserve the right to terminate your holiday without compensation or refund, where the unreasonable behaviour of the persons in the holiday party might impair the enjoyment, comfort or health of other guests. Please note we have a no noise policy after 10pm, unreasonable noise or disturbance to other guests could result in an eviction.

BBQ’s

BBQ’s are permitted on the lawned area outside of the decked area. Concrete blocks are provided for disposable BBQ’s you must not put BBQ’s directly onto the grass or too close to the decking.

Cars

You will be allowed to park next to your accommodation. Some plots allow for 2 cars. If your plot does not allow for 2 cars you will be asked to park your second vehicle in the car park. The speed limit throughout the site is 5mph. Please do not drive too fast within the park, anyone seen driving unsafely will firstly be asked to leave their car in the car park if unsafe driving continues you will then be asked to leave. Your vehicles, accessories and contents are left entirely at your own risk. The park will not be responsible for any loss or damage from or to your vehicle from any cause whatsoever other than, in the case of negligence by one of the parks employees or agents. Unfortunately, our park does not have the infrastructure for charging EV’s, these will need charging off site.

Food deliveries

You are allowed to arrange for food deliveries to your caravan. Please ensure that deliveries arrive after your arrival. Should a delivery arrive before your holiday has started the driver will be turned away. Please request that the driver does not drive onto the grass but remains on the roadway close to your accommodation for you to collect.

Wi-Fi

Wireless internet access is available throughout the site but is not guaranteed. The facility is not subject to any particular security and requires continuous parental supervision when used by children.

Dogs

Dogs are allowed on our site; each dog friendly caravan can take up to 2 dogs (extra small dogs by arrangement). If you bring a dog, they MUST NOT be left unattended or left alone with children at any time whilst in the caravan or on the site. They must not go on any seating or beds and you must clean up any mess. Any damage or breakages must be paid for. Do not let your dog be a nuisance to other guests. Dogs must be kept on a lead at all times around the park. Sorry no other pets allowed on site. Please bring your dog’s own towels and blankets/beds to lie on so that they feel at home. Please ensure that your dog has been flea treated before arrival.

Children

The person in charge of the booked party is deemed responsible for all children and young adults whilst at Treworgans. Please be aware that our play areas are not staffed and that you use these at your own risk.

Brochures and Website

Whilst we try to keep all Treworgans websites and brochure contents up to date and accurate, we cannot be held responsible for any errors.

Please ensure you are happy to book under these terms and conditions before finalising your booking.

Treworgans Holiday Park
Cubert, Newquay
Cornwall
TR8 5HH
01637-830200

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